When Employees get pissed off: Employee dissent spirals and how to deal with them as a manager
It is estimated that somewhere between 50 and 70% of employees, will, at some point in their employment feel that the organisation has wronged, mistreated or let them down in some way.
These issues are referred to as psychological contract breaches. This is where an employee feels that the organisation has failed to fulfil its obligations to them. Over the years there has been a considerable amount of research attention looking at these psychological contract breaches and their effect.
Psychological contract breaches and dissent spirals (explained in the podcast) can occur at any time but are particularly prevalent in times of organisational change.
In this podcast David looks at new research about how to deal with perceived psychological contract breaches and prevent dissent spirals, which can lead to all sorts of negative consequences for the employee, the managers and the organisation.